Shipping & Returns

1. Shipping

1.1 GILAS ships to Italy and to all countries available for selection at checkout. Shipments are handled by selected couriers and are always tracked.

1.2 Orders are prepared and dispatched within 4 working days of confirmation. Around public holidays or seasonal closures, processing times may be extended; any changes are communicated on the Website. Each garment is checked and packed by hand before dispatch.

1.3 Delivery times depend on the shipping method selected and the destination country; the estimated delivery time is shown at checkout before the order is confirmed. Delays caused by the courier or customs procedures are beyond GILAS’ control.

1.4 Shipping costs are borne by the Customer. The amount varies according to the destination country and is shown at checkout before the order is confirmed.

1.5 When the order is dispatched, the Customer receives an email with the tracking number.

1.6 Upon delivery, we recommend checking the condition of the packaging in the courier’s presence. Any damage must be reported to support@gilasbrand.com within 7 days of delivery, stating the order number and attaching photographs.

2. Duties and taxes

2.1 Shipments within the European Union are not subject to customs duties. Prices include VAT.

2.2 For shipments to countries outside the European Union, prices are shown excluding Italian VAT, which does not apply to exports. Customs duties, import taxes and customs clearance charges are borne by the Customer.

2.3 For the United States, the United Kingdom and Switzerland, duties and taxes are calculated at checkout according to the destination country and included in the order total. No additional payment is required upon delivery.

2.4 For other countries, before dispatch GILAS emails an estimate of the applicable charges, which are collected by the courier upon delivery in accordance with local regulations. The order is dispatched only after the Customer’s confirmation, which must be provided within 5 working days; if confirmation is not received within this period, the order is cancelled and fully refunded.

2.5 Duties and taxes paid upon import cannot be refunded by GILAS, as they are collected by the authorities of the destination country. The Customer may request a refund from the customs authorities where this is provided for.

3. Returns

3.1 The Customer may request a return within 14 days of delivery, without giving a reason, pursuant to Articles 52 et seq. of the Italian Consumer Code.

3.2 The request can be submitted using the “Withdraw from the contract here” function in the orders section of the Website, or by emailing support@gilasbrand.com with the order number, including by using the withdrawal form attached to the Terms and Conditions, whose use is optional. GILAS promptly confirms receipt by email and provides the return address and instructions. For shipments from countries outside the European Union, GILAS also sends a pro forma invoice to be attached to the parcel, which is required for the products to re-enter Italy without duties and VAT being applied.

3.3 The garment must be dispatched within 14 days of the request, using a tracked service and in a single shipment per order. The Customer must retain the shipping receipt until the refund has been received.

3.4 Return shipping costs are borne by the Customer, except in the case of defective products or products that do not match the order.

3.5 To ensure that the garment arrives intact, we recommend:

returning it in the same condition in which it was received, with the identification tag attached and the dust bag, if provided;
using the original packaging or, alternatively, equivalent protective packaging;
including the delivery note or order number in the parcel.

3.6 Garments may be tried on as they would be in a shop. Garments that have been worn, washed, perfumed, stained or had their identification tag removed may result in a reduction of the refund corresponding to the diminished value of the product.

3.7 Products made to measure or personalised at the Customer’s request are excluded from returns.

3.8 Purchases made on the Website during events or presentations are subject to this return policy.

3.9 If the parcel is refused or not collected upon delivery, the products are returned to GILAS. In the absence of a withdrawal notice, the refund is equal to the price of the products, less the initial shipping costs and return costs. If the Customer exercises the right of withdrawal, the refund is processed in accordance with Article 5, less return costs.

4. Size exchanges

4.1 A size exchange is possible for the same model, subject to availability, within the return period. The request must be sent to support@gilasbrand.com, stating the order number and the desired size.

4.2 Once availability has been confirmed, GILAS reserves the new size and sends the return instructions. The garment must be dispatched using a tracked service, at the Customer’s expense.

4.3 Upon receipt and following inspection of the garment, GILAS dispatches the new size: free of charge within the European Union; with shipping costs and any applicable duties borne by the Customer for other destinations.

4.4 If the requested size is unavailable, the exchange is handled as a return and the amount is refunded in accordance with Article 5.

5. Refunds

5.1 Returned garments are inspected within 4 working days of receipt. The refund is issued within 14 days of the return request, using the same payment method used for the purchase. The time taken for the funds to be credited depends on the issuing institution.

5.2 The price of the products and the initial shipping costs at the standard rate are refunded. Return shipping costs, any additional cost of a faster shipping method selected by the Customer, and duties paid outside the European Union are excluded.

6. Damaged and non-conforming products

6.1 If a garment arrives damaged, does not match the order or has a defect, the Customer must email support@gilasbrand.com, stating the order number and attaching photographs. In these cases, return shipping and replacement shipping costs are borne by GILAS.

6.2 All products are covered by the 24-month statutory guarantee of conformity, as set out in the Terms and Conditions.

6.3 Variations in shade, grain or texture, and minor irregularities, are inherent characteristics of natural and reclaimed materials and do not constitute defects.