Website publication and effective date: 16/10/2026
Conditions of use of the website
Website owner. The website www.gilasbrand.com (the "Website") is operated by Gilas di Chiara Lamberti, a sole trader with its registered office at Via delle Rose 16, 40136 Bologna (IT), VAT number 04361951207, REA BO-587741 (the "Seller"). Contacts: info@gilasbrand.com; for formal communications, certified email (PEC) chiara.lamberti@arubapec.com.
Acceptance. Accessing and using the Website entails acceptance of these Conditions of Use, which supplement the Terms of Sale, the Privacy Policy and the Cookie Policy. Anyone who does not accept these conditions is invited not to use the Website.
Updates. The Seller may amend the Conditions of Use at any time. Changes take effect from the date of publication on the Website and do not apply to orders already submitted, which remain governed by the version in force at the time of submission.
Use of the Website. The Website is intended for personal, non-commercial use. The User is responsible for the accuracy of the information provided and for safeguarding their access credentials.
Intellectual property. The GILAS trademark, logo, photographs, text, graphics and all other content on the Website belong to the Seller or their respective authors and are protected by copyright and industrial property legislation. The GILAS word mark is registered in Italy with the Italian Patent and Trademark Office under number 302026000108703. Reproduction, in whole or in part, is prohibited without the Seller’s written permission, except for viewing and the temporary copies necessary for browsing.
Links to third-party websites. The Website may contain links to third-party websites over which the Seller has no control. The Seller is not responsible for their content, services or data processing policies.
Availability and content. The Seller takes care to ensure the accuracy and currency of the content and adopts appropriate technical measures to protect the Website and users’ data. However, uninterrupted and error-free operation cannot be guaranteed, particularly for reasons attributable to the network or third-party providers. Any mandatory liability provided for by law remains unaffected.
Terms of sale
1. Seller and scope
1.1 The products available on the Website are sold by Gilas di Chiara Lamberti, Via delle Rose 16, 40136 Bologna, VAT number 04361951207 (the "Seller").
1.2 These Terms of Sale govern purchases made on the Website by consumers, meaning individuals acting for purposes unrelated to any business, trade, craft or professional activity they may carry out (the "Customer"). Purchase requests from professionals and resellers are handled separately by writing to info@gilasbrand.com.
1.3 The applicable Terms of Sale are those published on the Website when the order is submitted. The Customer may save and print them.
2. Products
2.1 The essential characteristics of each product (materials, measurements, origin and care instructions) are stated on the relevant product page.
2.2 GILAS products are made in Italy using reclaimed materials (deadstock), meaning selected surplus production materials and remaining stock. The material used for each product is stated on its product page. Natural materials, such as shearling, feature variations in shade, grain, texture or density and minor irregularities inherent to their origin; the same applies to slight differences between batches of reclaimed materials. These characteristics make each garment unique and do not constitute defects.
2.3 Product images are for illustrative purposes. Colour reproduction may vary depending on the device and screen used.
2.4 Product availability is limited to the quantities produced for each collection and is shown on the Website in real time.
3. Prices
3.1 Prices are expressed in euros and include VAT for deliveries within the European Union. For deliveries outside the European Union, prices are shown excluding Italian VAT, which does not apply to exports. Prices do not include shipping costs or, for deliveries outside the European Union, customs duties and import taxes, which are governed by Article 6.
3.2 The total order price, including every cost item, is shown in the summary before confirmation.
3.3 Any promotional terms, including those reserved for certain customers through a discount code, apply within the validity period and under the conditions stated in the relevant communication. Discount codes cannot be combined unless otherwise stated and cannot be exchanged for cash.
3.4 Prices may be updated at any time. The price shown when the order is submitted applies to that order.
4. Formation of the contract
4.1 Submitting an order constitutes an offer to purchase. Before submission, the summary allows the Customer to check and correct the information entered.
4.2 The contract is formed when the Seller sends the order confirmation email, which states the products purchased, the total price, the delivery arrangements and a reference to these Terms of Sale.
4.3 The Seller may decline orders that are incomplete, contain incorrect information or relate to products that are no longer available, informing the Customer by email. Any amounts already charged are refunded in full within 14 days.
5. Payments
5.1 Payment for the products and shipping costs is made when the order is submitted, using one of the methods shown at checkout: credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay and PayPal.
5.2 Payments are processed by certified payment service providers through encrypted connections and strong authentication systems. Card details are neither accessible to nor stored by the Seller.
5.3 The Seller does not apply additional fees based on the payment method selected. Any currency conversion or international transaction fees charged by the issuing institution are borne by the Customer.
6. Shipping, delivery, duties and taxes
6.1 Products are shipped to all countries available for selection at checkout. Shipping costs are borne by the Customer and are shown in the order summary before confirmation.
6.2 Estimated delivery times are stated on the Shipping & Returns page. In any event, delivery takes place within 30 days of the formation of the contract, unless otherwise agreed.
6.3 The risk of loss of or damage to the products passes to the Customer upon delivery. On receipt, the Customer is invited to check the condition of the packaging and report any damage to the courier and to the Seller at support@gilasbrand.com within 7 days.
6.4 For shipments to countries outside the European Union, customs duties, import taxes and customs clearance charges are borne by the Customer.
6.5 For the countries listed on the Shipping & Returns page, these amounts are calculated at checkout, shown in the order summary and paid at the time of purchase. No additional payment is required upon delivery.
6.6 For other countries, before dispatch the Seller sends the Customer an estimate of the applicable charges to the email address provided in the order. These charges are collected by the courier or the authorities of the destination country upon delivery and may differ from the estimate. Dispatch takes place only after the Customer’s confirmation, which must be provided within 5 working days of the communication. If confirmation is not received within this period, the order is cancelled and the amount paid is refunded in full.
6.7 If the shipment is refused or not collected, the products are returned to the Seller. If the Customer does not exercise the right of withdrawal in accordance with Article 7, the price of the products is refunded less the initial shipping costs and the return costs incurred by the Seller. If the Customer exercises the right of withdrawal, the refund is made in accordance with Article 8, less the return costs, which constitute return expenses borne by the Customer.
7. Right of withdrawal
7.1 The Customer may withdraw from the contract without penalties and without giving a reason, within 14 days of the day on which they take possession of the products.
7.2 To exercise the right of withdrawal within the time limit, the Customer uses the “Withdraw from the contract here” function, available in the orders section of the Website, or sends an explicit statement to support@gilasbrand.com, using the attached form. The Seller confirms receipt by email without delay and provides the return arrangements.
7.3 Products must be returned within 14 days of the withdrawal notice, in a single shipment per order, using a tracked service. The Customer retains the shipping receipt until the refund has been received. Direct return costs are borne by the Customer. For returns from countries outside the European Union, the Customer attaches to the parcel the customs documentation provided by the Seller, which is required for the products to re-enter Italy without duties and VAT being applied.
7.4 Products may be tried on as they would be in a shop. The Customer is responsible for any diminished value resulting from use beyond what is necessary to establish their nature, characteristics and functioning: garments that have been worn, washed, perfumed, stained or had their identification tag removed may lead to a reduction of the refund corresponding to the assessed diminished value.
7.5 The right of withdrawal is excluded for products made to measure or clearly personalised at the Customer’s request.
7.6 Size exchanges for the same model are handled upon request to support@gilasbrand.com, within the withdrawal period and subject to availability. Product return costs are borne by the Customer. For deliveries within the European Union, shipping of the new size is borne by the Seller; for other destinations, it is borne by the Customer, together with any duties and taxes. If the requested size is unavailable, the return is treated as a withdrawal and refunded in accordance with Article 8.
8. Refunds
8.1 The Seller refunds all payments received for the returned products, including standard delivery costs, within 14 days of receiving the withdrawal notice. Additional costs of a delivery method other than standard delivery selected by the Customer are not refunded.
8.2 The refund may be withheld until the products have been received or until the Customer provides evidence of having dispatched them, whichever occurs first. Upon receipt, the Seller checks the condition of the products and applies any reduction provided for in Article 7.4.
8.3 The refund is made using the same payment method used for the purchase, at no cost to the Customer. The time taken for the funds to be credited depends on the issuing institution.
8.4 Duties and taxes paid upon import into countries outside the European Union cannot be refunded by the Seller. The Customer may request a refund from the customs authorities of their country where this is provided for.
9. Statutory guarantee of conformity
9.1 All products are covered by the statutory guarantee of conformity provided for in Articles 128 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), for defects existing at the time of delivery and becoming apparent within 24 months.
9.2 The Customer reports the defect to support@gilasbrand.com within 2 months of discovering it, attaching a description and, where possible, photographs. If a defect is confirmed, the Customer is entitled to repair or replacement of the product free of charge or, in the cases provided for by law, to a price reduction or termination of the contract.
9.3 The natural characteristics of the material described in Article 2.2 do not constitute defects of conformity, nor does wear resulting from normal use or damage caused by use or maintenance that does not comply with the care instructions.
10. Privacy
The Customer’s personal data is processed in accordance with the Privacy Policy published on the Website, solely for the purposes of managing orders and the services requested, in compliance with Regulation (EU) 2016/679.
11. Applicable law and jurisdiction
11.1 These Terms of Sale are governed by Italian law, in particular the Italian Consumer Code and Legislative Decree 70/2003 on electronic commerce. The mandatory protections afforded to the Customer by the law of their country of habitual residence remain unaffected.
11.2 Any dispute falls within the jurisdiction of the courts of the Customer’s place of residence or domicile.
11.3 Complaints and requests for assistance may be sent to support@gilasbrand.com. The Seller responds within 5 working days.
12. Changes
The Seller may amend these Terms of Sale, including to reflect legislative changes or the introduction of new products and services. Changes take effect from the date of publication and do not apply to orders already submitted.
ANNEX — WITHDRAWAL FORM
Complete and send to support@gilasbrand.com only if you wish to withdraw from the contract.
To: Gilas di Chiara Lamberti, Via delle Rose 16, 40136 Bologna (IT) support@gilasbrand.com
I hereby give notice of my withdrawal from the contract of sale for the following goods:
Products: ______________________
Order number: ______________________
Ordered on / received on: ______________________
Consumer’s name: ______________________
Consumer’s address: ______________________
Signature (only if the form is submitted on paper): ______________________
Date: ______________________
Optional fields, completion of which is not a condition of withdrawal:
Reason for return: ______________________
Requested size, in the case of an exchange (Article 7.6): ______________________